Terms & Conditions
For rachahyde.com. Last updated: 26 July 2026
1. About Us
rachahyde.com is operated by PROMINEER LIMITED, a company registered in England and Wales under company number 14812221. We provide 1:1 nutrition and fitness consulting services (the "Services").
2. Definitions
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"Client" / "you" — a person who purchases or receives the Services.
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"Session" — an individual coaching or consulting appointment.
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"Package" — a bundle of pre-paid Sessions.
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"Plan" — a personalised nutrition and/or fitness programme provided as part of the Services.
3. Acceptance of These Terms
By booking a Session, purchasing a Package, subscribing to an ongoing programme, or otherwise using the Services, you agree to be bound by these Terms and Conditions, our Privacy Notice, and our Refund and Cancellation Policy, each available at rachahyde.com.
4. Nature of the Services — Important Health Disclaimer
We provide general nutrition and fitness coaching, education, and support. Unless we have separately confirmed a relevant medical qualification to you in writing, we are not medical practitioners, and nothing we provide constitutes medical advice, diagnosis, or treatment.
You should consult your GP or another qualified healthcare professional before starting any new exercise programme or making significant dietary changes, particularly if you are pregnant, have a pre-existing medical condition or injury, or are taking medication.
You are responsible for telling us about any relevant health conditions, injuries, or changes to your health during our work together, and for seeking your own medical clearance where appropriate.
5. Eligibility and Health Declaration
The Services are only available to individuals aged 18 or over.
At intake, you will be asked to complete a health declaration or questionnaire. You confirm that the information you provide is accurate and complete to the best of your knowledge.
6. Booking, Packages, Subscriptions and Payment
The Services may be sold as single Sessions, Packages of pre-paid Sessions, or ongoing subscriptions, in whatever combination is agreed individually between you and us at the time of booking.
Full payment (or the agreed instalment/subscription payment) is required before or at the time of booking, unless we agree otherwise in writing.
Prices are as quoted to you at the time of booking. We may change our prices for future bookings, but the price agreed for a Package or subscription you have already paid for will not change without your agreement.
7. Changes, Rescheduling and Cancellation by You
If you need to reschedule or cancel a Session, please give us as much notice as possible, and in any event at least hours' notice, by contacting us at info@rachahyde.com.
Late cancellations or missed Sessions may be treated as used, at our discretion, as set out in our Refund and Cancellation Policy.
8. Cancellation or Changes by Us
We will give you reasonable notice if we need to cancel or reschedule a Session, and will offer a suitable alternative time or, where appropriate, a refund or credit for that Session.
We reserve the right to decline or stop providing the Services to any individual — for example, where we reasonably believe continuing would be unsafe, or where these Terms have been breached — in which case any refund will be handled in line with our Refund and Cancellation Policy.
9. Fees and Payment Methods
Fees are payable via the payment methods made available at booking (e.g., via debit/credit cards, Apple Pay, Google pay etc...).
If payment is not made, we may suspend the Services until payment is received.
10. Refunds
Refunds, where applicable, are handled in accordance with our separate Refund and Cancellation Policy, which forms part of these Terms. Nothing in these Terms or that Policy affects your statutory rights.
11. Your Responsibilities and Assumption of Risk
You agree to follow our guidance responsibly and to stop and seek medical attention if you experience pain, dizziness, or other concerning symptoms during any activity.
Physical activity and dietary change carry inherent risks. You take part in the Services at your own risk, except to the extent any harm arises from our negligence or breach of these Terms.
12. Intellectual Property
All plans, materials, content, and resources we provide, including nutrition plans, training programmes, guides, and Website content, remain our intellectual property (or that of our licensors).
You may use these materials for your own personal use only and may not reproduce, resell, or distribute them without our written permission.
13. Confidentiality
We keep the information you share with us confidential in accordance with our Privacy Notice, and ask that you likewise keep any bespoke plans or materials we provide confidential and for your personal use.
14. Data Protection
We process your personal data, including health information, in accordance with our Privacy Notice, which forms part of these Terms.
15. Limitation of Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law.
Subject to the paragraph above, our total liability to you arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the total fees you paid for the Services in the 12 months before the claim arose, and we are not liable for indirect or consequential losses.
16. Force Majeure
We are not liable for any failure or delay in providing the Services caused by events beyond our reasonable control, including illness, injury, technology failure, or extreme weather.
17. Complaints
If you are unhappy with the Services, please contact us in the first instance at: info@rachahyde.com so we can try to resolve the issue.
18. Changes to These Terms
We may update these Terms from time to time; the “last updated” date above shows the latest revision. Continuing to use the Services after changes take effect means you accept the updated Terms.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, save that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home jurisdiction.