Refund & Cancellations
For rachahyde.com. Last updated: 26 July 2026
1. Our approach
We want every client to feel our 1:1 nutrition and fitness coaching is worth the investment. Because Sessions, Packages, and subscriptions are tailored individually, refund requests are considered on a case-by-case basis, at our discretion and taking into account factors such as how much of the Service has already been delivered, the reason for the request, and the notice given. This discretionary approach does not affect your statutory rights, set out below.
2. Your Statutory Rights
Right to cancel (Consumer Contracts Regulations 2013): if you buy our Services online or at a distance, you generally have 14 days from purchase to cancel without giving a reason. If you ask us to start providing the Services within that 14-day period and confirm you understand you will lose this right once the Service is fully performed, you may lose your right to cancel once your coaching has been fully delivered; if you cancel partway through, we may charge for the proportion of Service already provided.
Right to satisfactory service (Consumer Rights Act 2015): you are entitled to Services performed with reasonable care and skill. If we fall short of this standard, you may be entitled to a repeat performance or a price reduction/refund.
Nothing in this Policy limits or excludes these statutory rights.
3. Single Sessions
If you cancel a single Session with at least hours' notice, we will offer a reschedule or, at our discretion, a refund. Cancellations with less notice, or no-shows, may not be refunded, save at our discretion (for example, in a genuine emergency).
4. Session Packages
For pre-paid Packages, unused Sessions may be refunded on a pro-rata basis at our discretion, less any package discount already applied and a reasonable administration allowance, or offered as credit toward future Services. Sessions already delivered are non-refundable.
5. Subscriptions
For ongoing monthly subscriptions, you may cancel future renewals at any time by giving the notice agreed at sign-up (for example, at least a set number of days before your next renewal date). The current subscription period already paid for is generally non-refundable, save at our discretion, but no further payments will be taken once your cancellation is confirmed.
6. Late Cancellations and No-Shows
Late cancellations (inside the notice period above) or missed Sessions without notice may be treated as used, at our discretion, reflecting the time that was reserved for you.
7. Cancellation or Changes by Us
If we cancel or are unable to deliver a Session or part of a Package or subscription, we will offer a suitable alternative or a fair refund/credit for the affected Service.
8. Bespoke Plans and Digital Materials
Personalised nutrition or training plans and other digital materials are generally non-refundable once provided or accessed, in line with the digital content exception under the Consumer Contracts Regulations 2013, except where the Service was faulty or not as described.
9. How to Request a Refund
To request a refund or discuss a cancellation, contact us at information@rachahyde.com with your name, booking/order details, and the reason for your request. We aim to respond within 5 business days.
10. Refund Method and Timing
Approved refunds will be paid back to your original payment method, normally within 10 business days of approval.